HOTEL FRONT DESK CLERK

Job opening: hotel, travel jobs, jobs in Lagos Island West, Lagos, Nigeria

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HOTEL FRONT DESK CLERK
Suggested salary: NGN 80,000
Location: Lagos Island West, Lagos
Last update:

Ad description

The front desk of any organization is very important as clients and visitors judge a company by how its front desk operates. This is especially true of the hospitality industry where the first impression is definitely the last impression. People working at the front desk of a hotel are required to be professional, hands-on and very pleasant, even in the event of adversity.

Anyone who walks into a hotel will be greeted by a front desk clerk. Hotel front desk clerks need to have an outgoing personality and a smile on their faces at all times. They greet guests and provide registration information; everything that a hotel front desk clerk does at this point is aimed at converting inquirers into guests who will end up staying at the hotel.

Scope of Hotel Front Desk Clerk Job

The main responsibility of a hotel front desk clerk is to check guests in and out. They verify guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms. When a guest is about to check out, a front desk clerk will ensure that all dues are clear and the key is handed over.

Working at the front desk of a hotel can be quite rewarding. You get to meet people from different walks of life and stay busy at all times. If you want to work as a front desk clerk at a hotel, you will be interested in the following job duties that are part of the job:

Hotel Front Desk Clerk Job Description

• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

If you enjoy meeting and helping all kinds of people, this could be a great job for you.

Hotel front desk clerk make guests feel welcome, manage room bookings (also known as reservations) and deal with requests that guests make during their stay.

A hotel front desk clerk also needs to be friendly and professional at all times, be able to look after several things at once and always stay calm, sometimes under pressure.

Many employers will prefer you to have a good standard of general education and possibly some GCSEs (A-C) in subjects such as English, maths and IT. Some employers may also want you to have experience of using a telephone switchboard or a computerised reservations system.

Although previous experience in customer service or office work would also help you, you can also prepare for this work by taking a relevant college course.

NOTE:The categories of people that are expected to apply for this job vacancy must at least posses an ND,HND,BSC and other related results.
Salary numeration very attractive and other allowances.

MODE OF APPLICATION:
All interested and qualified candidate should forward all necessary credentials to this emaill address hr.peculiarresources@gmail.com on before June 31st 2015.
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

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Nigeria

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