HOTEL MANAGER

Job opening: hotel, travel jobs, jobs in Ikeja, Lagos, Nigeria

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HOTEL MANAGER
Suggested salary: NGN 150,000
Location: Ikeja, Lagos
Last update:

Ad description

• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in keeping the hotel clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
• Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
• Propose and implement effective marketing strategies to maximise room occupancy levels
• Complete all daily administration tasks as required
• Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
• Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels
• Report any faults or damage in any of the bedrooms (or hotel facilities) immediately to hotel manager
• Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
• Complete regular checks on portable electrical appliances
• Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
• Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
• Control and manage all new credit application accounts, sales ledger management and payment administration
• Provide reports, as required, for hotel management
• Maintain effective communication, at all times, among the team, hotel manager and night manager
• Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
• Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
• Complete all required health and safety/fire checks on time
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Report any security issues to the hotel manager immediately
• Take responsibility for extra management tasks, as required, in the hotel manager’s absence
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office Job Description
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