Front Desk Officer

Job opening: hotel, travel jobs, jobs in Ikeja, Lagos, Nigeria

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Front Desk Officer
Suggested salary: NGN 50,000
Location: Ikeja, Lagos
Last update:

Ad description

Responsibilities:
Ensure outstanding customer care at all times.
Maintains a friendly, cheerful and courteous
demeanor at all times.
Courteously and accurately answers inquiries
from potential guests and accepts hotel
reservations.
Responds to telephone and in-person inquiries
regarding reservations, hotel information and
guest concerns.
Uses suggestive selling techniques to sell room
nights, increase occupancy and revenue
Resolve customer issues, complaints, problems
in a quick, efficient manner to maintain a high level
of customer satisfaction and quality service.
Allocate rooms to expected arrivals after
checking the guests’ preferences and special
requests.
Cross Check all billing instructions to make sure
they are correctly updated
Controls cash transactions at the front desk and
maintains complete responsibility for personal
bank as specified by hotel bank agreement policy.
Performs other duties as assigned, requested or
deemed necessary by management.
Ensure Front office log book and hotel log book is
always updated.
Ensures safety by following guest check in and
security procedures and reporting suspicious
activity to security or manager.
Participate in hotel committees and task force
assignments.
Assist all departments in servicing the guests
during high volume periods.
Requirements:
A positive attitude and excellent communication
skills.
Experience of motivating and leading a winning
team.
Ability to remain calm whilst under pressure.
OND in Hotel Management, Business
Administration or related field.
Experience
Minimum 2 to 3 years work experience as Front
desk Officer in a hotel.
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Nigeria

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