Hotel Manager

Job opening: hotel, travel jobs, jobs in Lagos, Nigeria

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Hotel Manager
Location: Lagos
Last update:

Ad description

Alister Greene Consulting is a Human Resource consulting organisation focused on helping organisations with their critical people management needs.

Our Client, a leading hospitality company, is looking to recruit qualified candidate to oversee its operations in Lagos Nigeria, to fill the position of:

Job Title: Hotel Manager
Location: Lagos

Job Description:
Brief detail of the job role includes:

Operational Role:
  • Ensuring that the general performance of colleagues & subordinates exceeds guests’ expectation.
  • Manage guests’ service relationship.
  • Ensuring hotel facilities are in excellent conditions.
  • Cost control measures, conflict and crisis management.
  • Presentation/ delivery of monthly hotel report
  • Active participation in the daily operations of the hotels

Corporate Sales Role:
  • Continuous Sales and Marketing drive and revenue generation.
  • Develops and coordinates the implementation of marketing and sales policies, strategies, and plans to enhance the performance of the Organization’s products and increase profitability.
  • Market sensitization, awareness and identification of key market players & competitors within the industry.
  • Develop a large clientele base and profitable businesses for the hotel.
  • Tracks competitor activities and develops appropriate strategies to protect and enhance the company’s market share.

Client Service Role:
  • Implement client business process controls which will result in stellar client service delivery.
  • Develop trusted relationships with clients at the daily transactional / operational level.
  • Build rapport with clients; gather feedback through organizing calls, meetings and client satisfaction survey.
  • Conduct site visits to ensure quality and expectations are met.
  • Keeping accurate records of customer interactions, ideas, enquiries, and complaints, coordinating and communicating same with internal departments and ensuring timely resolutions of client issues.
  • Keeping accurate records and updates of the client’s e-register.

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