First Line Manager

Job opening: healthcare jobs, jobs in Lagos, Nigeria

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First Line Manager
Location: Lagos
Last update:

Ad description

At RS Hunter, we believe our clients have the resources, what we do is to galvanise, advice, and partner with our clients to understand the peculiarities of their businesses and then offer the best HR solutions and strategies that work.Our objective is to focus on creating an overall people driven value through training, expert HR advisory services and value enhancement to our clientsin small business medium sector range while providing support to larger organisations in the areas of recruitment.

Job Title: First Line Manager


Job Field

Job Purpose 
To build and execute strategies to meet Specialty sales goals for the Area. To drive Specialty sales performance, market share and optimal resource utilization. To develop effective and enduring professional business relationships with customers that support delivery of business results in a specific therapeutic area. To lead the implementation of robust action plans with complex customers including hospitals, institutions, local health authorities or private payers. To recruit, lead, motivate, coach and develop a high performing team of Specialty Representatives. To integrate and co-ordinate customer focused activities of other functions, e.g. KAM, Medical Liaison. To differentiate the Company as a leader in a specific therapeutic area. To represent the Company in the external environment.

Major Accountabilities 
Builds effective and enduring professional customer relationships; identifies and works closely with key customers in the area; where appropriate, establishes clinical forums, programs and alliances to support customers, prescribers, pharmacists, nursing personnel etc.
Leads a high-performing team of Specialty Representatives; hires, trains and develops Specialty Representatives as necessary; inspires Specialty Representatives to meet and exceed sales objectives.  Provides frequent and consistent coaching and feedback for Specialty Representatives, supported by a coaching model.
Maps and assesses overall team coaching and performance, coordinating all coaching efforts and creating a plan to be discussed in business reviews.
Develops individual plans with Specialty Representatives, using a coaching tool to capture notes from coaching time spent with Specialty Representatives.
Leads and coaches Specialty Representatives in the proper and most effective use of new technologies and channels.
Manages and optimizes effective allocation of resources to deliver required business results.
Works effectively with Key Accounts, Key Account Managers and with field based Sales teams within General Medicines to achieve business results.
Serve as a communication bridge from Senior Management to Specialty Representatives.
Supports training and professional development of Specialty Representatives.
Support Sales training programs and other capability development initiatives as appropriate.

A bachelor’s degree in Pharmacy
Additional degree in relevant discipline would be an added advantage
4-5 years Work experience in a multinational pharmaceutical company would be an added advantage

Functional Competencies 
Customer and  market acumen
Selling and professional customer development
Knowledge expertise


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