Engineering Job at Oracle Corporation
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Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood City, California, United States. The company specializes in developing and marketing computer hardware systems and enterprise software products – particularly its own brands of database management systems. As of 2011, Oracle is the second-largest software maker by revenue, after Microsoft.
Job Title: Systems Analyst 3-Support
Engineering, Technical, ICT, Computer
Oracle Advanced Customer Support Services is a global organization within Customer Support Services, providing tailored mission-critical support services to customers with complex IT requirements. We provide customized, proactive solutions for all Oracle applications and technologies: Sun Servers and Storage, Database, Middleware and Applications.
Reports to Advanced Customer Services (ACS) Delivery management
Works as part of the Oracle ACS Delivery team
May be asked to work during nights or weekends on the shift basis to cover 24x7 service coverage
Provide technical guidance and assistance either as required or as part of longer term engagements with key customers
Monitoring customer's critical systems for incidents, identify operations issues and problems, supporting in problem resolution
Provide reactive onsite and/or remote technical assistance in close cooperation with Oracle Global Support and Product Development for problem analysis and investigation.
Provide alternative temporary workarounds to technical problems in customer’s Oracle systems
Provide proactive technical advices to avoid possible future issues. Work with customers and other Oracle professionals to ensure proper design and implementation of relevant solutions.
Document work delivered to customers
Plan and document Oracle service activities in the assigned accounts, drive their execution and communicate their status to senior customer and Oracle management
Technical knowledge: Oracle Weblogic Administration, Oracle FMW Platform, BPEL, J2EE, Advanced performance tuning and optimization techniques, Strong UNIX skills.
Strong Programming Skills
Minimum of 8 years in Application Servers J2EE with supporting/managing production and non-production environments
Advising on design of high availability solutions
Optimizing Oracle software environment for optimum configuration, its performance and availability, achieving cost efficiency
Experience with complex incident diagnostics and resolutions in multi vendor and multi-technology environments
Leading one or more IT change management projects where Oracle technology was involved
Communicating with and presenting to senior IT management on various aspects of running IT systems, projects
Adapting to change
Planning & Organizing