Senior Managing Consultant - Leading with Services SSA

Job opening: customer service jobs, jobs in Nigeria

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Senior Managing Consultant - Leading with Services SSA
Location: All Nigeria
Last update:

Ad description


  • Align with MEA/divisional GP&S and IMK counterparts on objectives, targets and progress
  • Prepare and manage a pipeline of services opportunities, aligned with overall LwS objectives in the division
  • Provide consultative selling support to MasterCard Account Teams and Market Development on key identified accounts and deals for Leading with Services
  • For a targeted set of strategic clients and opportunitieso Support MasterCard sales force in defining customer needso Engage with GP&S team, bringing them together for solution and packagingo Provide strategic situational knowledge at RfP stage
  • Leverage MasterCard’s competitive advantage (Processing, ESS, Loyalty Services, Access Prepaid, Advisors) to bring a unique combination of value-added services to clientsUndertake the following activities to drive sales of serviceso Baseline sales support
  • Drive pipeline discipline on leading with services in the division
  • Support and liaise on training activities for account teams on key service prioritieso Packaged service solutions
  • Highlight success stories of bundled service solutions and driving them across regions into other marketso Elevate strategic interaction with key customers
  • Bring service assets into a customer discussion prior to the RfP to build partnerships
  • Ensure client feedback is captured in a structured way and establish feedback loop into MasterCard’s delivery approach
  • Report to divisional management, progress, challenges and learnings


  • Strong understanding of payments business needs of key clients of MasterCard (including financial institutions, merchants, governments etc.) Experience with a top tier management consulting firm in engagement management or business development capacity
  • Solid background of consultative/ needs-based selling and advisory
  • Ability to structure client problems for effective solution design
  • Ability to work with cross-functional teams seamlessly – ability to align disparate teams towards a common goal
  • Extremely comfortable communicating and working with all levels across MasterCard
  • Excellent working knowledge or ability to learn quickly the MasterCard organization, particularly sales, and key internal stakeholders
  • In depth knowledge of or ability to learn rapidly about MasterCard’s portfolio of products and services
  • Persuasive in all interactions with internal and external clients
  • Organized and disciplined at driving actions and tracking progress
  • Strong analytical capabilities with ability to translate metrics, data and information into actionable insights
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