Sales and Customer Service Manager

Job opening: customer service jobs, jobs in Nigeria

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Sales and Customer Service Manager
Location: All Nigeria
Last update:

Ad description

Job Purpose

  • Manage all product sales of the company; maintain and enhance customer relationships to actualize sales targets; and provide leadership and skills development for sales and customer care personnel.

Job Description

It includes but is not limited to the following:

  • Responsible for one-on-one and bulk sales of the company’s entire saleable products and all aftersales services
  • Professionally attend to all prospective and actual customers of the company that physically or electronically reach the company for inquiries, buying and complaints; and ensure that all important business information that ensue from the interactions are fully documented, processed, reported and acted upon
  • Continuously analyze all sales and care situations, identify aspects that require changes, drawing up necessary innovations, fully implement approved sales and care procedures, and intelligently follow through with the changes to achieve significant increases in sales volumes, customer loyalties, satisfactions and profits
  • Manage all the product sales and customer care officers/representatives within the jurisdiction of the unit head and ensure that they meet service expectations
  • Manage independent sales agents
  • Follow up with project unit heads and director on customers’ concerns and ensure speedy and satisfactory resolutions of those issues. Making sure that all the needs of every customer is being satisfied
  • Maintain an excellent database of customers and their activities with the company in such formats that are immediately useful to management for intelligent and proactive decision makings.
  • Prepare periodic product sales and customer care reports for senior director project and business.
  • Ensure the necessary resources and tools required for quality product selling, customer care and service deliveries are available.
  • Perform other duties as may be assigned from time to time by the senior director project and business

Qualification and Experience:

  • B.Sc /HND in Engineering
  • Minimum of five (5) years post-graduate experience with 5years experience in a managerial position e.g Head of Sales and Customer Care
  • Managerial Experience in an engineering field will be an advantage.
  • MBA/MSC will be an added advantage
  • Relevant professional Marketing experience/qualification
  • Knowledge, Skills and Competency:
  • Shall be very articulate and expressive
  • Shall possess good persuasive and negotiating skills
  • Shall possess very admirable and physiologically assuring physique
  • Possess a high IQ required to master specifications and functions of all products
  • Shall possess good leadership and emotional intelligence
  • Shall be ever willing to lend personal knowledge to others
  • Shall be computer literate
  • Shall possess good report and memo writing skills
  • Shall be teachable and adaptable

job.naij@gmail.com
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