SERVICE DELIVERY MANAGER
Job opening: customer service jobs, jobs in Nigeria
Service Delivery Managerâ Job Vacancy at MainOne Nigeria
MainOneâs success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
A job in MainOne is different from any other you have had. With joining MainOne youâll be challenged, inspired and proud as you become a part of something big.
At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.
We have corporate offices from Nigeria to Ghana to Portugal. International and home opportunities are available.
MainOne is a family. Join in and be a part of the change and the future that will bring about new ways the continent works and connects.
Position: Service Delivery Managerâ
The Service Delivery Manager is responsible for coordinating the entire service delivery process to ensure Main Oneâs subscribed customers are connected to its network in accordance with all agreements made between the Company and the customer. Accordingly, the Service Delivery Manager shall oversee the integration of all units and functions involved in the customer service delivery process, to ensure a seamless end to end delivery of service for Customers.
Specifically, other responsibilities include :
To work directly under the supervision of the Chief Executive Officer
Qualifications, Skills & Competencies:Bachelor's degree in relevant disciplines 10-15 years experience with at least 5 years in senior Service Delivery role. Excellent Interpersonal Skills Strong IT Skills: Word, Excel, Power point Bid/Tender Management Skills/Experience Decisive and able to meet aggressive delivery timelines Ability to generate high-quality proposals Self starter and proactive Mature and able to coordinate diverse teams and functions in the achievement of a common goal and priority Detailed oriented and able to take ownership of assigned tasks Accountable and dependable Organised and comfortable handling multiple priorities Good understanding of the Companyâs products and services Strong communication skills and a high energy level Familiar with local, state and federal regulations affecting the delivery of the Companyâs products and services Able to be patient with and handle difficult customers Strong commercial and financial awareness, monitoring, co-ordination and budget ownership Proven experience of contract negotiation and supplier management; experience of successfully integrating customer and operational requirements into supplier relationships LLB degree, ITIL, PMP in view
Demand on the JobAbility and willingness to work long hours and meet tight deadlines; Ability to work with minimal supervision Ability to make timely decisions, exhibiting sound and accurate judgment Travel required Ability to pay attention to details Ability to work independently
Method of Application
All qualified candidates should click here to apply online.
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