Relationship Manager

Job opening: customer service jobs, jobs in Nigeria

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Relationship Manager
Location: All Nigeria
Last update:

Ad description

Responsibilities:

  • Continuously source for new business opportunities and liability generation
  • Identify customer needs and proactively seek to provide products/services to meet the identified needs
  • Review applications for customer service and make appropriate recommendations
  • Manage assigned customer portfolio and monitor the quality of existing customer service relationships on a continuous basis
  • Analyze and screen applications for customer based on the product and service procedures
  • Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
  • Perform other duties as may be assigned by Management or supervisor

Skills/Requirements:

  • Proficiency in MS Office suit- Excel spread sheet, power point etc
  • Deposited liability generation
  • Credit knowledge
  • Analytically
  • Basic customer service orientation
  • Good communication and interpersonal skills
  • Good customer service skills
  • Good problem solving skills
  • Good documentation and record keeping
  • Good reading and listening skills
  • Good dress sense

Educational Qualification:

  • HND Graduate only (Minimum Lower Credit)
  • Must reside in Lagos
  • Experience in customer relation management the consulting industry will be an added advantage

job.naij@gmail.com
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