Customer service representatives

Job opening: customer service jobs, jobs in Ibadan, Oyo, Nigeria

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Customer service representatives
Suggested salary: NGN 120,000
Location: Ibadan, Oyo
Last update:

Ad description

- As customer service personnel, you will be expected to carry out the following responsibilities:
- Resolves customer complaints via phone, email or other means as directed.
- Attend to walk in and phone in customers and resolve enquiries and or queries.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Close sales deals and follow through to delivery stage.
Give customers feedback on requests and enquiries.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Attempts to persuade customer to reconsider order cancellation.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Meet sales weekly or monthly targets as stipulated.
- Contributes to team effort by accomplishing related results as needed.
- Professional appearance
- Fast learner
- Demonstrated selling skills
- Good communication and interpersonal skills
- Team player
- Excellent telephone etiquette
- 1 year experience in customer service.
Qualification: BA/BSc/HND/ND
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