Customer Service Officer

Job opening: customer service jobs, jobs in Yaba, Lagos, Nigeria

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Customer Service Officer
Suggested salary: NGN 80,000
Location: Yaba, Lagos
Last update:

Ad description

Job Description:
•To provide and promote a professional, high quality, front line customer focused telephone service to all callers.
•The post holder will be responsible for dealing with all customer inquires in relation to our services, focusing primarily on repairs, housing/neighborhood management and income management.
•Delivering a service to meet the individual needs of all customers and wherever possible resolving inquires at first point of contact.
•To take responsibility for being the first point of contact for all callers to the Customer Service Center and ensuring that a high quality of service is delivered at all times.
•To have full knowledge and ability to access all services, including translation services to help meet the individual needs of our customers
•To ensure that customers are advised of alternative communication methods including voicemail and email facilities.
•To follow current procedures when transferring a call to another member of staff or for specialist advice.
•To deal with all calls received within the Customer Service Center in line with current Service Level Agreements, policies and procedures.
•To carry out all administrative tasks relating to the Customer Service Center and any necessary follow-up work in relation to incoming calls.
•To represent the Customer Service Center on groups and forums as required.
•Minimum of OND.
Interested Applicant should send their cv/phone number to the right side of the post.
NB:Applicant must reside in Lagos.
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