Customer Relationship Officer

Job opening: customer service jobs, jobs in Yaba, Lagos, Nigeria

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Customer Relationship Officer
Suggested salary: NGN 50,000
Location: Yaba, Lagos
Last update:

Ad description

Key Responsibilities

Develop and run strategies to achieve a profitable customer relationship.
Coordinate and improve on methods to combat potential customer loss.
Monitor Customers standpoint and maintain logs for all enquiries/requests/complaints/observations/comments as well as actions taken.
Escalate unresolved customer grievances to designated departments for further investigation and action.
Follow up to ensure that appropriate changes were made to resolve all escalated issues
Communicate effectively to bridge potential gaps between customers and KITS through various communication channels particularly IT to improve customer relationships
Identify new potential customer and work collaboratively to win them
Keep customers abreast of new updates, announcements, alerts, new products / services, events etc

Profile (Requirements)

Excellent oral and written communication skills
Bachelor degree in Humanities with preference to international relations.
Minimum of 1 or 2 years experience and Proven Success in similar role.
Must possess good management and leadership skills.
Must be Result Oriented with positive attitude
Commitment to innovation and continuous improvement, teamwork, high-end customer service and pursuit of greatness
Proven ability to create a positive work environment that benefits clients, staffs, and the company as a whole.
Must possess good analytical skills in problem solving.
Must possess self-drive, good zeal and energy.
Must have good commercial awareness
Must have good teamwork skills
Ability to adapt effectively and quickly to changes, technology etc.
Must possess abundant creativity
Must possess IT skills with evidence to show for it
Proficiency in Microsoft Office incl. PowerPoint, Word, Excel.
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