Customer Relationship Officer

Job opening: customer service jobs, jobs in Yaba, Lagos, Nigeria

Share on
Customer Relationship Officer
Suggested salary: NGN 50,000
Location: Yaba, Lagos
Last update:

Ad description

Key Responsibilities

Develop and run strategies to achieve a profitable customer relationship.
Coordinate and improve on methods to combat potential customer loss.
Monitor Customers standpoint and maintain logs for all enquiries/requests/complaints/observations/comments as well as actions taken.
Escalate unresolved customer grievances to designated departments for further investigation and action.
Follow up to ensure that appropriate changes were made to resolve all escalated issues
Communicate effectively to bridge potential gaps between customers and KITS through various communication channels particularly IT to improve customer relationships
Identify new potential customer and work collaboratively to win them
Keep customers abreast of new updates, announcements, alerts, new products / services, events etc



Profile (Requirements)

Excellent oral and written communication skills
Bachelor degree in Humanities with preference to international relations.
Minimum of 1 or 2 years experience and Proven Success in similar role.
Must possess good management and leadership skills.
Must be Result Oriented with positive attitude
Commitment to innovation and continuous improvement, teamwork, high-end customer service and pursuit of greatness
Proven ability to create a positive work environment that benefits clients, staffs, and the company as a whole.
Must possess good analytical skills in problem solving.
Must possess self-drive, good zeal and energy.
Must have good commercial awareness
Must have good teamwork skills
Ability to adapt effectively and quickly to changes, technology etc.
Must possess abundant creativity
Must possess IT skills with evidence to show for it
Proficiency in Microsoft Office incl. PowerPoint, Word, Excel.
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

Social comments

Similar ads

CUSTOMER CARE OFFICER

CUSTOMER CARE OFFICER

MAIN RESPONSIBILITIES: He or she shall first understand how the company operates and its transactions and attend to clients, solve their individual problems and refer complicated cases to appropriate administrative officer responsible. It is also the...
Customer Care Officer

Customer Care Officer

Responsibilities • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updati...
CUSTOMER RELATION OFFICER

CUSTOMER RELATION OFFICER

Customer Relation Officer is needed to work in our financial and business management company at Lagos Mainland. He/She must possess minimum SSCE and be able to speak good English Smart & Intelligent.
CUSTOMER RELATION OFFICER

CUSTOMER RELATION OFFICER

Job Description • Continuously source for new business opportunities and liability generation • Identify customer needs and proactively seek to provide products/services to meet the identified needs • Review applications for customer service and make...
Customer Service Representative

Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE Job Description; Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. Also may require research skills to...
customer care executive

customer care executive

Train and get certified as a Customer Service a/Call center Agent within two weeks. Have you put in lots of effort to get a job and everyone has told you it’s the end? Don’t you think it’s high time you took up a career irrespective of your field of...
admin officer

admin officer

OGW Group is recruiting to fill the position of: Job Title: Business Executive Officer Location:Lekki, Lagos Job Responsibilities Research the market for identifying new business opportunities. Explain prospective clients about the advantages of t...
RELATIONSHIP MANAGEMENT OFFICER

RELATIONSHIP MANAGEMENT OFFICER

Vacancy exists in Ignite Consulting a financial/business management company, for 2000 customer servicing executives for immediate employment, Salary Range N70,000-N100,000. Candidates should be first degree or diploma holders. Location where vacanci...

More on MoboFree

Posted by
frankdave92 frankdave92 (36)
Nigeria

42 ads posted

MoboFree trust level
Has a confirmed email
User is a member for at least 90 days
08163971015
Tell seller that you found ad on Mobofree.com!
Please read safety tips
  • Never pay ANYTHING before purchasee
  • Try to meet at a safe, public location
  • Check the item before you pay money for it
Contact seller
Contact seller







Report

Latest activities