Customer service professional

Job opening: customer service jobs, jobs in Victoria Island, Lagos, Nigeria

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customer service professional
Suggested salary: NGN 110,000
Location: Victoria Island, Lagos
Last update:

Ad description

*Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
*Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
*Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
*Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
*Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
*Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
*Accomplishes information systems and organization mission by completing related results as needed.
METHOD OF APPLICATION; Interested and qualified applicants should forward their phone numbers and other details to ( for further contact and immediate employment
Application Deadline; 15th,June 2016
Note: Lagos resident only
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