Customer care officer

Job opening: customer service jobs, jobs in Victoria Island, Lagos, Nigeria

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customer care officer
Suggested salary: NGN 45,000
Location: Victoria Island, Lagos
Last update:

Ad description

Deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications

Set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource

Manage customers' accounts

Keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration.

Communicate and coordinate with internal departments
follow up on customer interactions.

Provide feedback on the efficiency of the customer service process.
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chizi4life chizi4life
Nigeria

4 ads posted

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