Customer relation officer

Job opening: customer service jobs, jobs in Victoria Island, Lagos, Nigeria

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Customer relation officer
Suggested salary: NGN 120,000
Location: Victoria Island, Lagos
Last update:

Ad description

Attracts potential customers by answering product and service questions;
Suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.



Skills/Qualifications:

Customer Service Relation Skills, Product Knowledge.
Problem Solving and Market Knowledge Skills.
Documentation Skills.
Listening and Phone Skills.
Resolving Conflict, Analyzing Information.
Multi-tasking
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