Customer Services Executive

Job opening: customer service jobs, jobs in Victoria Island, Lagos, Nigeria

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Customer Services Executive
Suggested salary: NGN 150,000
Location: Victoria Island, Lagos
Last update:

Ad description

• providing help and advice to customers using your organisation's products or services;
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• keeping accurate records of discussions or correspondence with customers;
• analysing statistics or other data to determine the level of customer service your organisation is providing;
• producing written information for customers, often involving use of computer packages/software;
• writing reports analysing the customer service that your organisation provides;
• developing feedback or complaints procedures for customers to use;
• improving customer service procedures, policies and standards for your organisation or department;

EDUCATION AND REQUIREMENTS
Minimum degree: OND
Experience in customer service/ marketing.
Must be goal-oriented.
Any additional certificate in similar field – added advantage.
HOW TO APPLY
Interested applicants should forward their curriculum vitae to the e-mail address provided(hr.dyemaresinternationalltd@gmail.com) or call for interview.
DEADLINE FOR APPLICATION
6 weeks after date of advert publication
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Nigeria

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