Customer Service Manager

Job opening: customer service jobs, jobs in Victoria Island, Lagos, Nigeria

Share on
Customer Service Manager
Location: Victoria Island, Lagos
Last update:

Ad description

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.

We are recruiting to fill the position below:

Job Title: Customer Service Manager Location: Lagos

Job Description

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry's developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Desired Skills and Experience

Proven working experience as a customer service manager for smart phone
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry's latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field

Method of Application
Use the job title as the subject of the mail
Interested candidates who meet the above requirements should submit a copy of their detailed & recent CV to our email.
NOTE:
*Applicants are to submit only ONE application as multiple applications may result in disqualification.
*Applicants will be responsible for applications submitted on any other Email address.
* Only candidates residing in lagos will be shortlisted and contacted for an interview
(Application not complying with this instruction shall be disqualified.)

Application Close Date: Not Specified
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

Social comments

Similar ads

Customer Service Executive and Business Development Manager

Customer Service Executive and Business Development Manager

Zenrise integrated Services is a recruitment firm based in Lagos Nigeria, we are currently recruiting Customer Service Executive and Business Development manager Job. Applicant outside lagos should not bother. Qualification: minimum of OND.
CUSTOMER SERVICE OFFICERS

CUSTOMER SERVICE OFFICERS

An organization in Lagos, are in search for those with great business acumen, unique ideas, good communication skills and result oriented persons are needed to fill in the positions of: Product Development Officers, Public Relations Officers, Communi...
Customer Service Representative

Customer Service Representative

JOB DESCRIPTION: Customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns. RESPONSIBILITIES: Custom...
Customer Service Representative

Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE Job Description; Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. Also may require research skills to...
CUSTOMER SERVICE/CALL CENTER JOB

CUSTOMER SERVICE/CALL CENTER JOB

Customer Service/Call Center job opportunities are available in various organizations in Nigeria. Salary up to ₦150,000 monthly. To apply, you must have either of these qualifications: BSc, MSc, HND, (OND will be accepted in some cases)
Customer Care

Customer Care

Are you a recent Grarduate looking for work? Possibly a career? Or are you stuck in a minimum wage job looking to earn more money?? Then look no further... Prosperite Concept is looking for you! We have immediate openings for Customer Service Reps,...
CUSTOMER CARE OFFICER

CUSTOMER CARE OFFICER

MAIN RESPONSIBILITIES: He or she shall first understand how the company operates and its transactions and attend to clients, solve their individual problems and refer complicated cases to appropriate administrative officer responsible. It is also the...
CUSTOMER CARE REPRESENTATIVE

CUSTOMER CARE REPRESENTATIVE

A new generation financial institute with her head office at Lagos Mainland ,Lagos is expanding her services in new branches and therefore looking forward to absorb reliable, competent and good looking applicants to serve as customer service represen...

More on MoboFree

Posted by
NigsapResources NigsapResources (26)
Nigeria

10 ads posted

MoboFree trust level
Has a confirmed email
User is a member for at least 90 days
08091572069
Tell seller that you found ad on Mobofree.com!
Please read safety tips
  • Never pay ANYTHING before purchasee
  • Try to meet at a safe, public location
  • Check the item before you pay money for it
Contact seller
Contact seller







Report

Latest activities