Customer Care Agent

Job opening: customer service jobs, jobs in Victoria Island, Lagos, Nigeria

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Customer Care Agent
Suggested salary: NGN 120,000
Location: Victoria Island, Lagos
Last update:

Ad description

Responsibilities

Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements

Minimum OND/ HND certificate holder

Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Apply for this job.

Method Of Application:
interested candidates should forward their profiles or cv to the human resources
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asconalresources asconalresources (36)
Nigeria

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