Call Center Agent

Job opening: customer service jobs, jobs in Victoria Island, Lagos, Nigeria

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Call Center Agent
Suggested salary: NGN 80,000
Location: Victoria Island, Lagos
Last update:

Ad description

Establishes insurance policies by obtaining client information; determining eligibility; maintaining database.

Call Center Agent Job Duties:

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

Skills and Qualifications:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
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