Customer Services Officer

Job opening: customer service jobs, jobs in Surulere, Lagos, Nigeria

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Customer Services Officer
Suggested salary: NGN 120,000
Location: Surulere, Lagos
Last update:

Ad description

providing help and advice to customers using your organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
analysing statistics or other data to determine the level of customer service your organisation is providing;
producing written information for customers, often involving use of computer packages/software;
writing reports analysing the customer service that your organisation provides;
developing feedback or complaints procedures for customers to use;
improving customer service procedures, policies and standards for your organisation or department;
meeting with other managers to discuss possible improvements to customer service;
being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;
leading or supervising a team of customer service staff;
Requirement:
•Smart and ready to face challenges.
•Good attitude.
•Must be fluent in English language.
•Atleast minimum of 1-7years working experience.
•Minimum of ND,Hnd,Bsc,Phd in any course.
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