Customer Service Representative Teller

Job opening: customer service jobs, jobs in Surulere, Lagos, Nigeria

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Customer Service Representative Teller
Suggested salary: NGN 95,000
Location: Surulere, Lagos
Last update:

Ad description

POSITION PURPOSE
To promote the Bank and its products to customers and employees. To greet and assist customers both over the telephone and counter with prompt, efficient and courteous service. To Cross-sell products and services at every opportunity in an effort to develop ongoing, long-term customer relationships.
PRIMARY JOB RESPONSIBILITIES
1 Responsible for processing customer external and internal transactions in an accurate and professional manner.
2 Ability to develop customer relationships that provide the opportunity to share product knowledge and services in a professional manner resulting in product delivery or referral.
3 Exhibits Computer proficiency in completing customer banking transactions.
4 Performs operational processes to complete banking transactions.
5 Compliance with regulatory rules and regulations, evidenced through successful completion of training and demonstrated ability. Topics include but are not limited to Bank Secrecy Act, Anti Money Laundering, the Office of Foreign Asset Control OFAC, Harassment, Diversity, etc.
6 Performs other duties as assigned by management.
7 Actively participates in sales programs as assigned by management and cross-sell additional products and services to new and existing customers to enhance account relationships.
8 Establishes a good image for the Bank by maintaining professional at all times.
9 Assists other staff as needed and performs other duties as awarded by management.
Strictly for candidates in Lagos.
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