Customer Service Officer

Job opening: customer service jobs, jobs in Surulere, Lagos, Nigeria

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Customer Service Officer
Suggested salary: NGN 100,000
Location: Surulere, Lagos
Last update:

Ad description

Responsibilities

providing help and advice to customers using your organisation's products or services;

communicating courteously with customers by telephone, email, letter and face to face;

investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;

analysing statistics or other data to determine the level of customer service your organisation is providing;

producing written information for customers, often involving use of computer packages/software;

writing reports analysing the customer service that your organisation provides;

developing feedback or complaints procedures for customers to use;

improving customer service procedures, policies and standards for your organisation or department;

meeting with other managers to discuss possible improvements to customer service;

being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;

leading or supervising a team of customer service staff;
learning about your organisation's products or services and keeping up to date with changes;

keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Qualifications:

minimum of OND/HND in the presented field of work, with a work experience of 1-3 years.
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