Customer Service Officer

Job opening: customer service jobs, jobs in Surulere, Lagos, Nigeria

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Customer Service Officer
Suggested salary: NGN 150,000
Location: Surulere, Lagos
Last update:

Ad description

DUTIES OF THE CUSTOMER SERVICE OFFICER:
Providing help and advice to customers on the organisation's services
Communicating courteously with customers by telephone, email, letter and face to face.
Issuing refunds or compensation to customers.
Keeping accurate records of discussions or correspondence with customers
Writing reports analysing the customer service that your organisation provides
Developing feedback or complaints procedures for customers to use
Meeting with other managers to discuss possible improvements to customer service
Being involved in staff recruitment and appraisals
Training staff to deliver a high standard of customer service
Leading or supervising a team of customer service staff.
REQUIREMENTS:
B.Sc./HND/OND in relevant discipline (a postgraduate/professional certification will be an added advantage)
Candidate must have over 2-3 years’ experience in relevant industry
Computer literate
Good customer service

Mode of Application:
Interested Candidates should forward an updated copy of their Curriculum Vitae and cover letter to
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