Customer Relation Officer

Job opening: customer service jobs, jobs in Surulere, Lagos, Nigeria

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Customer Relation Officer
Location: Surulere, Lagos
Last update:

Ad description

Oriental Trust Ltd is a major player in the Nigerian economy with main business focus in Customer service consulting, capacity building, Manpower development, logistics, contracts and supplies.

Responsibilities:

Prepare proposal for clients, marketing and other required letters.
Maintain client focused working environment for team.
Identify and develop new business opportunities with client contacts.
Gather and input data, maintain databases, research projects, problems, and create reports.
Refer clients to appropriate people when necessary.
Generate performance reports and client account summaries.
Organizational and time management skills with particular attention to detail
Receiving customers, attending to customers complaints, receiving and responding to online requests and documentations.
Interested applicant must be experienced and must have a good customer care quality and must be ready to build and sustain good corporate image of the organization.

Job Requirements:

Minimum of OND
A minimum of 2 years of relevant experience
Available for immediate employment
Good computer Knowledge
Ability to multi task
Must be computer literate
Must be extremely fluent in English and good marketing skills.
Age: 20 - 30 years.
Strong management, negotiation, communication and interpersonal relations skills.
Ability to work under pressure with less/no supervision are added requirements.
Experience in the banking industry will be an added advantage.
Good customer service skills.
Good relations skills.
Good problem solving skills.
Good documentation and record keeping.
Good reading and listening skills.
Good dress sense.
Smart intelligent and likeable disposition.
Analytical and lateral thinking skills.
Passion for research and learning.
Committing to a course of action without undue delay or prevarication.
Proficient in the use of Microsoft Office suite, computer applications and Internet/Emails.
Ability to work effectively in a team.
Excellent oral and written communication skills.
Ability to provide technical guidance and leadership to professional personnel in area of expertise.A good organizational skill with high level of integrity in order to achieve a world class result.
Knowledge of human resource Fresh graduates can apply, principles, techniques and procedures as well as strategies to assess and resolve human resource issues.

How to Apply:

Interested and qualified candidates should forward their CVs to:career@orientaltrustltd.com using the position applied for as the subject of the email. Mails not sent in the manner stated above will not be opened. Languages spoken should be indicated in the CV.
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