Call Center Operations Manager

Job opening: customer service jobs, jobs in Surulere, Lagos, Nigeria

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Call Center Operations Manager
Suggested salary: NGN 85,000
Location: Surulere, Lagos
Last update:

Ad description

Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
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shenriseintegrated shenriseintegrated (21)
Nigeria

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