Call Center Manager

Job opening: customer service jobs, jobs in Surulere, Lagos, Nigeria

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Call Center Manager
Suggested salary: NGN 100,000
Location: Surulere, Lagos
Last update:

Ad description

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
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shenriseintegrated shenriseintegrated (21)
Nigeria

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