CUSTOMER SERVICE SUPERVISOR

Job opening: customer service jobs, jobs in Surulere, Lagos, Nigeria

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CUSTOMER SERVICE SUPERVISOR
Suggested salary: NGN 80,000
Location: Surulere, Lagos
Last update:

Ad description

So, what will I actually be doing?

Customer service supervisors essentially look after a team of staff, ensuring they give good customer service, turn up on time and are generally doing their job properly.

But just because it’s a management role, it doesn’t mean you’re a world away from the customers; in fact supervisors are a primary point of contact for both staff and customers, so you’re more involved than ever before.

Because customer service roles are an integral part of so many industries, your daily tasks will change depending on the company you work for. But whether you’re leading a small group or an entire department, your role will always involve looking after the team and helping the company run as smoothly as possible. This can include:

Delegating tasks
Monitoring the team’s performance
Assisting the team by performing the tasks with them
Helping with training and development
Completing paperwork (yes, there’s always admin to do)
Handling complaints (from both staff and customers)
Helping to hire new staff
Reporting to senior management / personnel when required
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