CUSTOMER CARE MANAGER

Job opening: customer service jobs, jobs in Surulere, Lagos, Nigeria

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CUSTOMER CARE MANAGER
Suggested salary: NGN 100,000
Location: Surulere, Lagos
Last update:

Ad description

Job Level
Experienced
Specialization
Human Resources
Preferred Years of Experience
1 - 3 years
Available Slots
5

Job Description

Our client, a leading Financial Institution in Nigeria, urgently requires qualified candidates to fill this position
 
Job Purpose:
To HCBP function achieve required depth by providing administrative support to HCBPs
 
Responsibilities:
Engage SSC to ensure SAP data Integrity for Business Unit
Working closely with HC Shared Services to deal with queries raised by Employees related to all aspects of the ‘Employee life cycle’
Co-ordinate with line Managers the on-boarding/day 1 readiness of new hires i.e Appointment of buddies, System Access, Work tools etc.
Ensure all employee ER issues are dealt in a timely manner
Support HCBP with monthly reports/presentations on Resourcing, Movements, Trainings, Staff confirmations etc.
First point of call for all HC BP related administrative queries
Ensure the timeliness of all HC reports to relevant stakeholders
Maintain and update business unit organograms
Management of the intern programme/GT rotation i.e. ensuring temp staff numbers are generated on time and liaise with SSC/IT for their on-boarding
Support BP with metrics on Business uptake and compliance on yearly calendar activities i.e. enduring performance management process, utilisation of annual leave entitlement etc
 
Qualifications and Requirements:
Graduate degree (BSc ) in a relevant discipline
1-2 years Human Capital and/or Admin/Customer Service experience
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Farconsult Farconsult (37)
Nigeria

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