Service Advisor

Job opening: customer service jobs, jobs in Lagos, Nigeria

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Service Advisor
Location: Lagos
Last update:

Ad description

Globalprofilers is an international recruitment & HR consultancy company, we are providing a wide range of recruitment and selection services to local and international companies in Africa. Our Team of dedicated consultants offers businesses to get the right and best talent across wide range of sectors and professions.

Job Title
Service Advisor

Location 
Lagos

Job Field
Administration, Secretarial

Responsibilities
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders RO by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualification
Relevant Qualification in the social sciences or Humanities
Having sufficient knowledge of the automobile service industry.
Minimum 4 years’ experience with a reputable auto Dealership.

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