Store keeper

Job opening: customer service jobs, jobs in Lekki, Lagos, Nigeria

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Store keeper
Suggested salary: NGN 170,000
Location: Lekki, Lagos
Last update:

Ad description

Sales and “bottom-line” profits of the store.
Recruit, hire, train, evaluate and counsel store staffs.
Schedule, organize and direct assignments.
Maintain, encourage and possess “ownership mentality”.
Develop and implement staff performance evaluations and improvement plans.
Effectively manage employee turnover.
Provide a positive working environment and handle staff issues appropriately and in a timely manner.
Resolve customer problems or complaints by determining optimal solutions.
Ensure interior and exterior of store is maintained to company standards.
Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
Encourage store staffs to take ownership for their performance and career development plans follow up on a regular basis.
Provide exceptional customer service and ensure the other staffs also provide the same level of service.
Communicate, execute, and manage marketing and merchandising programs.
Conduct regular store meetings.
Ensure employee awareness of safety and emergency procedures.
Maintain and utilize surveillance equipment.
Maintain adequate store supplies.
Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
Execute and monitor loss prevention and shrink programs.
Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.

Skills & Qualification:

Fluent English. Local language is an advantage.
Minimum 5 years of retail management experience.
More extensive retail experience will be welcomed.
Experience in personal computer retail setting is preferred, but not mandatory.
Strong leadership skills.
Effective Management skill .
Good merchandising skills and a flair for conceiving and implementing creative merchandising themes.
Strong operations experience in receiving, stock and inventory as well as front-end management and office management.
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Strong interpersonal, motivational, communication and organizational skills.
An upbeat demeanor, with a sales-oriented personality.
Stability in employment history.
Confidence in dealing with high networth individuals, business professionals and senior management.
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Nigeria

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