Customer Care Representatives

Job opening: customer service jobs, jobs in Lekki, Lagos, Nigeria

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Customer Care Representatives
Suggested salary: NGN 100,000
Location: Lekki, Lagos
Last update:

Ad description

Job Description
Flannels Supermarket need the service of a
conpitenent Customer Care Representatives to
support the organization by obtaining,
analyzing and verifying the accuracy of
information in a timely manner. Inorder to
implements corrective action as needed in
order to ensure that an excellent standard of
service and a high level of customer
satisfaction are maintained.
The Customer Care Representatives Is Expected
To:
Receives processes and verifies the
accuracy of orders from customers utilizing
the organization’s internal CRM/mainframe
systems and customer purchase orders.
Initiates required action for response to
customer service requests for order changes,
including the maintenance of order/customer
information files and communicates changes
to appropriate personnel/departments.
Ensures and provides quality service to
both internal and external customers.
Receives inquiries from and/or contacts
the organization’s branch/regional offices to
resolve a variety of order-related issues.
Accesses the company’s internal systems
to obtain and extract order information and
provide customer service management with
the data for inclusion in various scheduled
and special reports.
Performs assigned system maintenance to
various electronic order files.
Participates and provides expertise as a
member of the customer service’s
departmental team. The team's objectives
are develop and recommend changes to
existing methods and systems to increase
the accuracy, efficiency and responsiveness
of the customer service department as a
whole.
Responsible for the maintenance of an
appropriate system of internal control for all
assets, including physical, human resources
and information.
Regularly provides feedback on the
soundness and effectiveness of the customer
service department’s policies and
procedures.
Facilitates the collection of competitive
information in order to monitor business
trends and opportunities.
Adheres to all corporate policies,
guidelines and statutory requirements and
recommends to senior management
adoption and/or changes to policies and
guidelines to reflect circumstances within
the customer service area.
Responsible for being familiar with the
organization’s by-laws in order that all
recruitment and retention decisions are
made within by-law boundaries.
Responsible for actively ensuring the
retention of the organization’s customer
base which includes promoting the
organization to existing customers.
QUALIFICATIONS:
A degree from an accredited institution in
a related field.
Incumbent is required to have (1) one
years progressive customer service or direct
marketing experience.
Must work well under pressure, be able to
juggle many projects simultaneously, and
have excellent interpersonal and
communication skills.
Must also have an excellent sense of
priorities. Must be bilingual with data base
management experience.
Excellent interpersonal skills.
Ability to identify and meet customers’
needs and requirements.
Strong attention to details, possessing a
sales aptitude and interested in preventing
errors and solving problems.
Must be computer literate and current on
new technology.
Must be hardworking, a self-starter and a
problem solver.
Demonstrated excellence in organization
and time management skills.
Able to perform multiple tasks efficiently.
Exceptional phone and customer service
skills.
Positive and upbeat attitude.
Ability to move freely throughout the
building to gather information, materials and
authorizations.
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