Call Centre Manager

Job opening: customer service jobs, jobs in Lekki, Lagos, Nigeria

Share on
Call Centre Manager
Suggested salary: NGN 150,000
Location: Lekki, Lagos
Last update:

Ad description

The Call Centre Manager (CCM) will be responsible for the daily running and management of the call centre through the effective use of resources. The individual will be responsible for meeting, setting customer service targets as well as planning areas of improvement or development. The Call Centre Manager will ensure that calls are answered by staff within agreed time scales and in an appropriate manner.
The Call Centre Manager will coordinate and motivate call centre staff and may also manage staff recruitment. This person will liaises with other departments such as HR and IT.
• Setting and meeting performance targets for speed, efficiency, sales and quality;
• Managing the daily running of the call centre;
• Liaising with supervisors, team leaders, and ticketers to gather information and resolve issues;
• Maintaining up-to-date knowledge of industry developments and involvement in networks;
• Monitoring random calls to improve quality, minimise errors and track operative performance;
• Coordinating staff recruitment for Call Centre and liaising with HR Unit on staff planning
• Reviewing the performance of staff, identifying training needs and planning training sessions;
• Recording statistics, user rates and the performance levels of the centre and preparing reports;
• Handling the most complex customer complaints or enquiries;
• Organising staffing, including shift patterns and the number of staff required to meet demand;
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
• Forecasting and analysing data against budget figures on a weekly and/or monthly basis;
• Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialling products.

Candidate Requirements
• First degree in any Social Sciences or Business Management course
• Minimum 3 - 4 relevant post NYSC working experience and must be able to work without supervision
• Ability to use the Amadeus GDS is an added advantage
All interested candidates should forward their cv email
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

Social comments

Similar ads



Customer Service/Call Center job opportunities are available in various organizations in Nigeria. Salary up to ₦150,000 monthly. To apply, you must have either of these qualifications: BSc, MSc, HND, (OND will be accepted in some cases)
Business Relationship Manager

Business Relationship Manager

Sunhills Nigeria Limited – Our client, an innovation focused technology firm that works across sectors with governments, security agencies, corporate organizations and individuals to deliver turnkey, customized, complex and performance enhancing ente...


Responsibilities: Supporting the marketing and Operations team (40%): Applies & executes agreed marketing plans and procedures; ensures timely implementation and tracking of key projects; implements & monitors required tracking procedures to ensure p...
Customer Service Executive and Business Development Manager

Customer Service Executive and Business Development Manager

Zenrise integrated Services is a recruitment firm based in Lagos Nigeria, we are currently recruiting Customer Service Executive and Business Development manager Job. Applicant outside lagos should not bother. Qualification: minimum of OND.


An organization in Lagos, are in search for those with great business acumen, unique ideas, good communication skills and result oriented persons are needed to fill in the positions of: Product Development Officers, Public Relations Officers, Communi...


Customer Care Representati · Make and receive calls on behalf of the organization · In charge of the companies social media (Facebook, twitter account etc.) · Attend to customers inquiries/queries on company’s product · Attracts potential customers...


Responsibilities The ideal person will: o Attend courteously to inbound calls o Resolve customer's complaint o Generate customer interest in the services or products offered by the company o Manage and update customer databases with the status of eac...

Call Centre Consultant

Job Duties Answer all incoming calls with a pleasant, professional voice and good listening skills Inform existing and prospective members of current promotions and new or updated products Cultivate relationships with departments and bra...

More on MoboFree

Posted by

20 ads posted

MoboFree trust level
Has a confirmed email
User is a member for at least 90 days
Tell seller that you found ad on!
Please read safety tips
  • Never pay ANYTHING before purchasee
  • Try to meet at a safe, public location
  • Check the item before you pay money for it
Contact seller
Contact seller


Latest activities

+4 more events