Customer service representative

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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customer service representative
Suggested salary: NGN 40,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Responsibilities
Effectively manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.

Requirements
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Applicants should possess minimum OND, and interested applicants should send cv to our email.
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