Customer service representative

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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customer service representative
Suggested salary: NGN 150,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

PRIMARY RESPONSIBILITIES

Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.


ADDITIONAL RESPONSIBILITIES

Provide on-the-job training for new employees.
Generate customer thank you letters.

Qualifications:HND,BSC

Interested person should send their CV to our email.
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