Customer service officer

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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customer service officer
Suggested salary: NGN 80,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

RESPONSIBILITIES:
*Maintains customer satisfaction by providing problem-solving resources; managing staff.
*Customer Service Manager Job Duties:
Accomplishes customer service human
resource objectives by recruiting, selecting,
orienting, training, assigning, scheduling,
coaching, counseling, and disciplining
employees; communicating job expectations;
planning, monitoring, appraising, and
reviewing job contributions; planning and
reviewing compensation actions; enforcing
policies and procedures.
*Achieves customer service objectives by
contributing customer service information and
recommendations to strategic plans and
reviews; preparing and completing action
plans; implementing production, productivity,
quality, and customer-service standards;
resolving problems; completing audits;
identifying customer service trends;
determining system improvements;
implementing change.
*Meets customer service financial objectives by
forecasting requirements; preparing an
annual budget; scheduling expenditures;
analyzing variances; initiating corrective
actions.
*Determines customer service requirements by
maintaining contact with customers; visiting
operational environments; conducting
surveys; forming focus groups; benchmarking
best practices; analyzing information and
applications.
Improves customer service quality results by
studying, evaluating, and re-designing
processes; establishing and communicating
service metrics; monitoring and analyzing
results; implementing changes.
Maximizes customer operational performance
by providing help desk resources and
technical advice; resolving problems;
disseminating advisories, warnings, and new
techniques; detecting and diagnosing network
problems.
Updates job knowledge by participating in
educational opportunities; reading
professional publications; maintaining
personal networks; participating in
professional organizations.
*Accomplishes information systems and
organization mission by completing related
results as needed.
Customer Service Manager Skills and
Qualifications:
*Customer Service, Process Improvement,
Decision Making, Managing Processes,
Staffing, Planning, Tracking Budget Expenses,
Analyzing Information , Developing Standards,
Help Desk Experience, Emphasizing
Excellence.
INTERESTED CANDIDATE ARE REQUIRED TO
SEND THEIR CV TO
OUR EMAIL OR SEND NAME,
PHONE NUMBER TO OUR PHONE.
NOTE THIS JOB ARE FOR CANDIDATE BASED
IN LAGOS STATE.
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

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