Customer service officer

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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customer service officer
Suggested salary: NGN 80,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Job Description:

Give customers world class experience at first contact with customers.
Handling inquiries from customers.
Listen to customers’ questions and concerns, and provide answers and solutions.
Ensuring Customer Retention.
Provide information about products and services to the business development unit.
Handle customer complaints.
Record details of customer contacts and actions taken and follow up on queries.
Refer customers to supervisors or more experienced employees.
Provide help and advice to customers using the organization's products or services.
Communicate courteously with customers by telephone, email, letter and face to face.
Keep accurate records of discussions or correspondence with customers.
Weekly report on customer’s patronage and other activities.

Job Requirements
Required Experience: 1-3 year(s)
Desired Courses: Not Specified
Requirements:

Bachelor's Degree in any Art or Social Science field.
Minimum of 2years working experience.
Applicants must posses excellent communication and interpersonal skills.

How to Apply:
Send your Cv with a cover note to frankdaveglobalresources@gmail.com
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frankdave92 frankdave92 (36)
Nigeria

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