Customer service executive/receptionist

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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customer service executive/receptionist
Suggested salary: NGN 105,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Job description
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
A passion for the beauty industry is a must.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Customer services ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for.
They may work at various levels, from head office to the front end of the business

Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
To develop and implement a customer service policy for an entire organisation;
Find ways to measure customer satisfaction and improve services;
Managing a team of customer services staff;
Handling face-to-face enquiries from customers.
providing help and advice to customers using your organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
keeping accurate records of discussions or correspondence with customers.
Taking payments from clients
Use of computer
Taking inventory of stock
Monitoring the Salon and Spa areas.
Monitoring departments and staff to ensure standards are consistently high quality.
Reporting to Managers, CEO and MD.
Other tasks and duties as designated by MD, CEO and manager.

Skills required
Minimum knowledge and experience

Education: Degree level or equivalent
Experience: 2-5 years of relevant customer services experience
Proven customer support experience.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Emotionally intelligent.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritise, and manage time effectively.
Work well under pressure.
Clear and fluent spoken and written English .
Can do attitude and will do what is necessary to ensure success and positive outcomes .
High level of personal accountability and mature work ethics.

Desirable Personal attributes/ abilities:
Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances.
Duties may require non-routine analysis, research and follow-through.
May act as a resource to others to solve problems.

Exercise independent judgment. Work affords significant opportunity to act independently on assigned tasks.
Duties are performed under minimal supervision.

Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors, assisting with budget development, and meeting fundraising targets.
Purchase equipment and supplies as provided for in budget.

Work and communicate with a wide range of people – peers, vendors, the public, staff members including program leadership, and others.
Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion. Demonstrate sensitivity in handling confidential information.
Formulate and clearly communicate ideas to others.
Fluency in English and the primary language of the country or region supported.

Work requires ability to lift 30 to 50 pounds on a regular basis. Work may require moderate physical exertion and/or physical strain.
Willingness to work flexible hours.
Ability to work under stress during peak workload periods.
Work environment involves only infrequent exposure to disagreeable elements.
Excellent organisational skills.
Ability to work in an efficient and effective manner.
Good timekeeping skills and ability to meet deadlines.
Ability to remain calm under pressure.
Strong communication skills, both written and spoken.
Adaptability and flexibility. Certain jobs may require longer working hours, during busy periods at short notice.
Discretion and confidentiality.
Ability to multi task.
Determination- you may need to get a job done with little time.
Ability to use initiative
Ability to build good relationships- you will be the main point of contact for many clients.
Ability to delegate when necessary.
Ability to exercise good judgement.
To apply send your CV to email
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