Customer Service

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Service
Suggested salary: NGN 80,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Fiesta Nigeria Limited - We define ourselves beyond the simple snag of customer service excellence. For us, our service quality measurement centers on a set standard of achieving zero facilities downtime for our customers. Our collective goal at Fiesta Nigeria Limited is to simplify the task of facilities management for our customers.


Job Description
Give customers world class experience at first contact with customers.
Handling inquiries from customers.
Listen to customers’ questions and concerns, and provide answers and solutions.
Ensuring Customer Retention.
Provide information about products and services to the business development unit.
Handle customer complaints.
Record details of customer contacts and actions taken and follow up on queries.
Refer customers to supervisors or more experienced employees.
Provide help and advice to customers using the organization's products or services.
Communicate courteously with customers by telephone, email, letter and face to face.
Keep accurate records of discussions or correspondence with customers.
Weekly report on customer’s patronage and other activities.


Requirements
Bachelor's Degree in any Art or Social Science field / Others
Minimum of 2-7year working experience.
Applicants must posses excellent communication and interpersonal skills
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