Customer Service

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Service
Suggested salary: NGN 70,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

STAR LIGHT NIG LIMITED is in need of a Customer Care Representative and they require a suitable and trustworthy candidate for this position

Responsibilities:
•Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal
•Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
•Ensures and provides quality service to both internal and external customers.
•Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
•Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
•Performs assigned system maintenance to various electronic order files.
•Participates and provides expertise as a member of the customer service’s departmental team.
•The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

Qualifications and Requirements:
•A minimum of OND in any related field
•1-3 years experience
•Excellent customer relations skills
•Excellent interpersonal and communication skills
•Excellent use of Microsoft office tools are required
•Good Communication and Interpersonal Skills are required
•Must have a passion for people, must be outspoken, have the ability to work under pressure and must be patient.
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