Customer Service Representative

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Service Representative
Suggested salary: NGN 190,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Job brief
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
1. Effectively manage large amounts of incoming calls
2. Generate sales leads
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships of trust through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/team sales targets and call handling quotas
7. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
9 Take the extra mile to engage customers
Requirements
1. Proven customer support experience
2. Track record of over-achieving quota
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
QUALIFICATIONS:
Minimum of OND, HND and BSc. NCE and SSCE with working experience will be considered, and will serve as added advantage.
MODE OF APPLICATION:
Interested Candidates should forward their updated CVs to HR through this email: fashlinkintegrated(at)gmail(dot)com or send your Names, Locations, Qualifications and Position Applying for to this contact.
Note: This job offer is mainly for Lagos Residents.
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