Customer Service Representative

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Service Representative
Suggested salary: NGN 85,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Brief Description:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Tasks:

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Perform customer verification
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process


Job Requirements
Required Experience: 0-1 year(s)
Desired Courses: Not Specified
Education and Experience:

OND/HND/B.Sc. holders
0-2 years customer service experience
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Ability to type
Knowledge of administrative procedures
Numeric, oral and written language applications


How to Apply:
Interested and qualified candidates should send their CV's with cover letter to e-mail
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Nigeria

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