Customer Service Representative

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Service Representative
Suggested salary: NGN 120,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

PowerPro Company seeks qualified candidates to fill this role

•Receives customers’ requests by telephone or mail, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the designated channels.
•Resolves product or service problems by clarifying the customer’s complaint; determining the cause of problems; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•Analyzes transactions, corrects records, and adjusts errors.
•Searches company records to fulfil customer requirements
•Traces status of orders.
•Resolves customer questions related to orders, takes orders as needed.
•Maintains liaison with other departments for order completion.
•Writes up order, mails catalog, samples, and similar data to customer, as required.
•Responds to customers’ requests via telephone or mail, using available resources.
•Contacts customers to ascertain data omitted on orders.
•Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
•Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received,

•Bachelor’s Degree in any reputable University.
•One (1) year experience.
•Knowledge and ability to speak English and grammar.
•Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
•Ability to compose correspondence.
•Have good communication skills
•Possess excellent listening skills
•Be a good time manager
•Be able to take initiative and be proactive
•Have good knowledge of Computer applications (Microsoft Office)
•Possess excellent note taking skills
•Be Friendly and willing to proffer solutions

Method of application:
Interested applicants should forward their CVs to Lagos residents only)
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