Customer Service Representative

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Service Representative
Suggested salary: NGN 160,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Job Description

Prepares Customer Service summary reports.
Ensures and provides quality service to both internal and external customers.
Access the company's internal systems to obtain and extract other information and provide customer service management with the data for inclusion in various scheduled and special reports
Ensures that customer inquiries or communications are answered as required.
Prepares, generates and distributes daily reports and other acknowledgements to appropriate personnel
Responsible for notifying administration of any required updates of customer records on the organization's internal database.
Contributes to the development and maintenance of standards, policies and procedures regarding customer service
Regularly provides feedback on the soundness and effectiveness of the customer service department.
Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.


A degree/HND in English, Mass Communication, Literary Studies (Literature), Journalism or any other related course of study
A minimum of second class lower degree/Equivalent
Must be resident in Lagos
A minimum of 2 years of working experience

Desired Skilled:

Ability to prioritize workflow
Employ problem solving skills, providing solutions and resolutions to customers' concerns or issues in a thorough manner, both efficiently and excellently
Be reliable and self-motivated
Excellent verbal and communication skills.
Having strong customer service and responsiveness skills
Focuses on servicing the customer by demonstrating a sense of integrity, urgency, dedication, courtesy, accuracy and efficiency
Having patience and compassion for customers who act out due to their frustration level
Ability to build and maintain relationships with customers and vendors
Organizational skills
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alpharay77 alpharay77 (32)
Lagos, Nigeria

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