Customer Relation Officer

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Relation Officer
Location: Lagos Mainland, Lagos
Last update:

Ad description

Royse Royal Associates focuses on providing quality and satisfactory services to small, medium and large businesses to enable them realize their business goals and objectives. We build and retain our customers’ trust, confidence and continued patronage through offering innovative services and solutions that surpass their expectations. We seek qualified candidates to join our team.

Responsibilities

Responsible for acting as a liaison between customers and companies.
Prepares customer service summary reports.
Prepares product or service reports by collecting and analyzing customer information.
Process orders, forms, applications and requests
Deal directly with customers either by telephone, electronically or face to face
Dealing with new clients, and contact with existing client base.
Assist marketing team in business acquisitions, planning, retention and management.
Maintain complete and accurate customer correspondence data.
Develop and update client related reports.
Managing client relationships to build a reputation for excellent service and generate repeat business.

Qualification:

HND/BSc in any discipline
Committed to delivering a timely and professional service to clients.
Knowledge and adherence to satisfy rules and regulations.
Good house keeping standards.
Ability to work as part of a team.
Have good communication skills and excellent listening skills.
Highly developed sense of integrity and commitment to customer satisfaction.
Good planning and organizational skills.
Must have a polite, tactful and friendly attitude.
Must have good understanding of the needs of customers.
Possess a strong work ethic and team player mentality
Strong detail orientation skills and accuracy.
Strong decision making and analytical abilities.
Must be able to meet targets and deadlines.

Special Skills

Must have strong motivational skills
Independent Minded.
Interpersonal relationship
Multi Disciplinary disposition
Multi tasking disposition
Attention to Details.
Performance Under Pressure
Problem Solving
Satisfactory Customer Service Disposition
Oral and written Communication Skills

How to Apply:
If you are interested in working with the company and your skills and capabilities match the job profile, submit your application to the undersigned email address:royseroyalrecruit@gmail.com
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