Customer Care job

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Care job
Location: Lagos Mainland, Lagos
Last update:

Ad description

providing help and advice to customers using
your organisation's products or services;
communicating courteously with customers by
telephone, email, letter and face to face;
investigating and solving customers' problems,
which may be complex or long-standing
problems that have been passed on by
customer service assistants;
handling customer complaints or any major
incidents, such as a security issue or a
customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or
correspondence with customers;
analysing statistics or other data to determine
the level of customer service your organisation
is providing;
producing written information for customers,
often involving use of computer packages/
writing reports analysing the customer service
that your organisation provides;
developing feedback or complaints procedures
for customers to use;
developing customer service procedures,
policies and standards for your organisation or
meeting with other managers to discuss
possible improvements to customer service;
being involved in staff recruitment and
training staff to deliver a high standard of
customer service;
leading or supervising a team of customer
service staff;
learning about your organisation's products or
services and keeping up to date with changes;
keeping ahead of developments in customer
service by reading relevant journals, going to
meetings and attending courses.
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levitesconsulthr levitesconsulthr (25)

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