Customer Care Representatives

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Care Representatives
Suggested salary: NGN 90,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Job Description

Effectively manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
At least Ordinary National Diploma (OND)
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