Customer Care Officers

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

Share on
Customer Care Officers
Suggested salary: NGN 200,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Job Description:
•Provides customer service support to the organization by obtaining, analyzing and
•verifying the accuracy of order information in a timely manner.
•Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
•Prepares customer service summary reports.
•Co-ordinates the handling of difficult and/or unusual situations.
•Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
•Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
•Ensures and provides quality service to both internal and external customers.
•Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
•Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
•Performs assigned system maintenance to various electronic order files.
•Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
•Contributes to the development and maintenance of standards, policies and procedures regarding customer service
•Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
•Facilitates the collection of competitive information in order to monitor business trends and opportunities
•Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
•HND/Bsc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute.
•Professional qualifications from the recognized professional boards, will be added advantage.

•At least 1 - 3 years working experience in a similar field
•Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
•Telecommunication or customer care representative experience will be preferred
•Able to work independently and as a team

•Excellent interpersonal and communication skills
•Strong organizational and time management abilities
•Good Leadership qualities and Decision making skills
•Great attention to detail
•Great Multi tasking skills
•Competency in computer skills
•Ability to work under minimum supervision
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

Social comments

Similar ads

Customer Care

Customer Care

Are you a recent Grarduate looking for work? Possibly a career? Or are you stuck in a minimum wage job looking to earn more money?? Then look no further... Prosperite Concept is looking for you! We have immediate openings for Customer Service Reps,...


An organization in Lagos, are in search for those with great business acumen, unique ideas, good communication skills and result oriented persons are needed to fill in the positions of: Product Development Officers, Public Relations Officers, Communi...


MAIN RESPONSIBILITIES: He or she shall first understand how the company operates and its transactions and attend to clients, solve their individual problems and refer complicated cases to appropriate administrative officer responsible. It is also the...


A new generation financial institute with her head office at Lagos Mainland ,Lagos is expanding her services in new branches and therefore looking forward to absorb reliable, competent and good looking applicants to serve as customer service represen...
Customer Care Officer

Customer Care Officer

Responsibilities • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updati...
Customer care representative

Customer care representative

B.A English Language. Second class lower division.
accounting, fianance,customer care

accounting, fianance,customer care

I am a graduate of lagos state university


Customer Care Representati · Make and receive calls on behalf of the organization · In charge of the companies social media (Facebook, twitter account etc.) · Attend to customers inquiries/queries on company’s product · Attracts potential customers...

More on MoboFree

Posted by
RarenseConsulting RarenseConsulting (42)

3 ads posted

MoboFree trust level
Has a confirmed email
User is a member for at least 90 days
Tell seller that you found ad on!
Please read safety tips
  • Never pay ANYTHING before purchasee
  • Try to meet at a safe, public location
  • Check the item before you pay money for it
Contact seller
Contact seller


Latest activities