Customer Care Manager

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Care Manager
Suggested salary: NGN 250,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

JOB DESCRIPTION
• Helping to develop and implement a customer service policy for an entire organisation;
• Finding ways to measure customer satisfaction and improve services;
• Managing a team of customer services staff;
• Handling face-to-face enquiries from customers.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Issuing refunds or compensation to customers;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service your organization is providing;
• Producing written information for customers, often involving use of computer packages/software;
• Writing reports analysing the customer service that your organisation provides;
• Developing feedback or complaints procedures for customers to use;
• Improving customer service procedures, policies and standards for your organisation or department;
• Meeting with other managers to discuss possible improvements to customer service;
• Being involved in staff recruitment and appraisals;
• Training staff to deliver a high standard of customer service;
MODE OF APPLICATION
Interested Applicants should forward their CVs to HR on the email below: or send your Name, Location, Contact, Qualification and Position Applying for and you will be invited for interview is taking place immediately. Note: this job is only for Lagos residents.
QUALIFICATION:
Minimum of HND. BSc and above will be added advantage with working experience. .
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