Call Center Representative

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Call Center Representative
Suggested salary: NGN 80,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Call Center Representative Job Responsibilities:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Call Center Representative Job Duties:

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Call Center Representative Skills and Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
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Posted by
IGMGROUP IGMGROUP (31)
Nigeria

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